Shipping
Australia
| Delivery | Time Frame | Cost |
| Standard under $59 | 3-8 Business Days | $7 |
| Standard over $59 | 3-8 Business Days | FREE |
| Express | 1-3 Business Days | $12 |
New Zealand
| Delivery | Time Frame | Cost |
| Standard under $100 | 3-10 Business Days | $20 |
| Standard over $100 | 3-10 Business Days | FREE |
Asia Pacific
(China, Hong Kong, Indonesia, Japan, Macao, Malaysia, Philippines, Singapore, Taiwan, Thailand)
| Delivery | Time Frame | Cost |
| All orders | 10-25 Business Days | $40 |
Returns
We can only accept returns for damaged goods that are not opened. Please note all return requests must contact hello@vidaglow.com within 2 weeks of receiving your order.
Due to regulations worldwide, we cannot accept any refunds for open packages – this includes customers who are not satisfied with their purchase. Unfortunately, we also cannot accept returns or refunds for ‘change of mind’ once a purchase has been made.
If you’re concerned that your product is damaged or faulty, please contact us so we can assist you with the matter and issue a refund where applicable.