Shipping
We are experiencing a short shipping delay due to the volume of orders received, we apologise for any inconvenience. Please contact us at hello@vidaglow.com if you would like to speak with us directly about your order.
Australia
| Delivery | Time Frame | Cost |
| Standard under $59 | 3-8 Business Days | $7 |
| Standard over $59 | 3-8 Business Days | FREE |
| Express | 1-3 Business Days | $12 |
New Zealand
| Delivery | Time Frame | Cost |
| Standard under $100 | 3-10 Business Days | $20 |
| Standard over $100 | 3-10 Business Days | FREE |
Asia Pacific
(China, Hong Kong, Indonesia, Japan, Macao, Malaysia, Philippines, Singapore, Taiwan, Thailand)
| Delivery | Time Frame | Cost |
| All orders | 10-25 Business Days | $40 |
Returns
Vida Glow is designed for real, active people. We specialise in active beauty solutions and active customer experience solutions.
Busy living doesn’t have time for complicated administration. Our Return and Refund Policy has been designed to be as effortless and straightforward as your Vida Glow routine.
Due to the nature of our products, we do not offer a refund for a change of mind. We have a team of experts dedicated to helping you create an individualised routine for real results. We encourage you to consult with our experts in advance of completing your purchase.
If you receive your product and it is damaged, you have 21 days to contact us and return your product for a replacement, store credit or full refund. All return items will be subject to review by our quality control team upon receipt.
Unfortunately, we are unable to facilitate returns for Vida Glow products purchased outside of vidaglow.com. However, we are happy to support you in liaising with any retailer to facilitate your needs. Reach out to our expert team for help.
To request a return, email hello@vidaglow.com.
*Any shipping costs incurred will be the responsibility of the customer for change of mind.