FREQUENTLY ASKED QUESTIONS

GENERAL

WHAT IS THE SHELF LIFE OF VIDA GLOW?

Vida Glow Marine Collagen products have a shelf life of 3 years, and Anti-G-Ox has a shelf life of 2 years. The best before date can be found on the bottom of the container with the batch number and production date.

Recommended Care:

Marine Collagen: Store in a cool dry place, away from direct sunlight and moisture.
Anti-G-Ox: Store in a cool dry place below 25°C, away from direct sunlight and moisture.

WHICH PRODUCT/DOSAGE IS RIGHT FOR ME?

MARINE COLLAGEN

Marine Collagen supplementation is best for those with specific skin, hair and nail concerns as well as those wanting to maintain a healthy complexion.

Depending on the results you are seeking and how quickly you’d like to experience the benefits of collagen supplementation, we have 3 recommended routines:

Level 1

Level 1 is perfect for those who are after a natural boost to their body’s collagen production and want to get a step ahead in maintaining their healthy hair, skin and nails.

Take 1 serving a day, either in the morning or in the evening. 1 serving is a single sachet or a single 3g scoop.

Level 2

Level 2 is aimed at those with the first signs of fine lines and wrinkles, weak nails and fine hair. Enjoy more youthful-looking, clear and smooth skin – as well as added volume and shine to your hair. Level 2 will also strengthen splitting nails.

Take 2 servings a day, one in the morning and one in the evening.

Level 3

This is our Beauty Overhaul Package, for those with wrinkles, very fine hair, a dull complexion and brittle nails. Level 3 is very popular with Brides or anyone who is looking for a real ‘pick me up’.

Take 3 servings a day, one in the morning, one at lunch, and one in the evening.

ANTI-G-OX

Anti-G-Ox is specifically made for those concerned with preventing or slowing premature ageing. The effervescent supplement is ideal for anyone concerned with the beauty consequences of UV exposure, sleep loss, stress, alcohol consumption, smoking, poor diet choices, intense climate conditions or environmental pollutants.

We recommend taking 1-2 sachets a day dissolved in water or straight on the tongue.

CAN I TAKE VIDA GLOW ON A DAILY BASIS?

Yes, Vida Glow's ingestible beauty supplements are meant to be taken as part of a daily inner beauty routine.

MARINE COLLAGEN

Marine Collagen is designed for everyday use, and we highly recommend it as consistency is key to maximise its beauty-boosting properties and ensure the body is replenished with collagen. Not only is it completely safe to take on a daily basis, but you’ll actually see faster and more effective results by consistently including marine collagen into your daily routine.

The benefits of consuming Vida Glow's hydrolysed marine collagen daily include firmer, more even-toned, hydrated and healthier-looking skin. Hair will become thicker, noticeably stronger and an increased hair growth rate. As for nails, daily marine collagen significantly improves weak or brittle nails, leading to stronger, healthier nails overall.

ANTI-G-OX

Anti-G-Ox was created to combat premature ageing due to skin damage that occurs from regular exposure to environmental and lifestyle stressors. As these issues are progressive and compounding, a consistent defence is needed for best results, which is why we recommend Anti-G-Ox to be taken every day.

HAS VIDA GLOW BEEN TESTED FOR QUALITY AND SAFETY?

Vida Glow undergoes stringent testing for quality and purity thus we can guarantee the product we sell is certified and 100% safe for human consumption.

Every batch is tested for microbiology, stability, heavy metals such as mercury, toxins, chemicals and nutrition.

Our laboratory has the additional certifications below:

Additionally, Anti-G-Ox is TGA listed, meaning the ingredients have been approved by the Therapeutic Goods Administration and meets Australian standards of quality and safety.

ALLERGENS

MARINE COLLAGEN

Our Marine Collagen is a fish protein. As with any protein, there is a possibility of causing sensitivity or allergic reactions. Vida Glow is not suitable for those with fish allergies.

ANTI-G-OX

Whilst rare in ingestible products, some people may also have an allergic reaction with plant extracts. If there are any allergy symptoms after taking Anti-G-Ox, it is advised to consult a healthcare practitioner before continuing use. Anti-G-Ox contains mannitol, a sugar alcohol, that is a potential allergen.

SUBSCRIBE & SAVE

Our Subscribe & Save feature is a subscription service where you can opt to receive a regular delivery every 30, 60 or 90 days. By subscribing, you’ll receive a 10% discount from the standard product price, which is automatically billed.

Upon signing up, a minimum of two deliveries are required. After the initial two deliveries, you can cancel the subscription at any stage. Subscription will be ongoing until you request a cancellation by emailing hello@vidaglow.com. Purchases made via subscription are not entitled to our rewards program since a discount is already applied at checkout.

LOYALTY PROGRAM

Vida Glow’s Loyalty Program is an opportunity to receive exclusive perks and savings when you shop with us online. Find out more about our Loyalty Program and how to earn points here.

WHOLESALE

Only authorised stockists are entitled to sell Vida Glow products online or in person. If you would like to become an authorised stockist, please contact sales@vidaglow.com.

MARINE COLLAGEN

WHAT IS COLLAGEN?

Collagen is the most abundant protein and the second largest substance in the body, behind water. Collagen is a structural protein, making up 75% of our skin and giving it shape. Collagen is also most commonly found in our bones, cartilage and connective tissues, making up over 90% of our ligaments. Other structures that are primarily made of collagen include our hair and nails.

Collagen acts as a scaffold within the body, providing structural support, strength and a degree of elasticity (in combination with elastin). In the skin, collagen helps form a fibrous network, upon which new cells can grow. Collagen is also required in the replacement and restoration of dead skin cells.

Vida Glow's Marine Collagen is a natural and hydrolysed collagen peptide powder sustainably derived from the skin and scales of fish.

Marine collagen works from within to promote optimal skin function, by delivering essential micronutrients to the collagen matrix below the dermis. Replenishing collagen levels will help benefit the building blocks that maintain hair, skin and nails.

WHY IS COLLAGEN SUPPLEMENTATION IMPORTANT?

Collagen is naturally produced by the body; however, this process begins to decline at a rate of about 2% each year starting around 25-30 years old. Eventually, collagen production stops altogether and by our 50s, over half the amount of collagen in our bodies is lost.

When skin ages, it produces less collagen because of a decrease in epidermal growth factor (EGF) within our body. In addition to the inevitable slow down, collagen is also impacted by sun exposure, poor diets as well as environmental pollution and toxins such as cigarettes.

As collagen production declines, skin loses its structural integrity, leading to sagging skin, the formation of lines and wrinkles and the weakening of cartilage in joints.

Supplementation with Vida Glow Marine Collagen provides high amounts of amino acids and peptides involved in the formation of collagen and elastin. In stimulating collagen production and raising collagen levels, Vida Glow Marine Collagen peptides are clinically proven to rejuvenate healthy skin, hair and nails.

HOW DOES MARINE COLLAGEN WORK?

Vida Glow Marine Collagen works from within to promote optimal skin, hair and nails function. Once Vida Glow’s Marine Collagen is ingested, it is absorbed and distributed by the bloodstream via blood vessels to the dermis, the deeper layer of the skin. Here it stimulates fibroblast proliferation. Thereby increasing the body’s natural production of collagen.

By ingesting hydrolysed collagen peptides, you are increasing the pool of specific amino acids available to the cells in the body that produce collagen. Vida Glow marine collagen also improves skin elasticity by increasing the density of fibroblasts, which are the cells responsible for rebuilding connective tissues.

Being a natural supplement, Vida Glow is a non-invasive and effective solution to nourish your hair, skin and nails.

WHEN WILL I SEE RESULTS WITH MARINE COLLAGEN?

Scientific research and clinical trials show that visible results can be seen in 3-4 weeks of consecutive daily use of Vida Glow’s hydrolysed Marine Collagen. At this time, skin becomes more hydrated, followed by a reduction in fine lines and wrinkles at 6 weeks. By the 9th week, you can see a noticeable increase in skin elasticity and firmness.

However, many customers report seeing changes to their hair, skin and nails in 4-6 weeks, with some starting to see results in as little as 2 weeks.

We recommend taking Vida Glow Marine Collagen daily to achieve the best results. Taking 6 – 9 grams a day (2 – 3 sachets or scoops) will accelerate results. If you are taking more than one serving per day, be sure to spread them out rather than taking all servings at once. This helps ensure maximum absorption.

WHAT IS HYDROLYSED COLLAGEN AND WHAT ARE THE BENEFITS?

Vida Glow's Marine Collagen has been naturally hydrolysed, which is a chemical- free, enzymatic process that creates a low molecular weight collagen peptide powder. The lower the molecular weight, or the smaller the collagen particles, the easier collagen is to process and the more absorption is enhanced.

Our low molecular weight collagen peptide powder is highly bioavailable with an average size of 3000 Daltons (Daltons are a unit of molecular mass).

Bioavailability is a measure of absorption; it describes the portion of a substance that enters the circulation when introduced into the body.

As a result, our marine collagen has a significant absorption rate above 90%. That means more noticeable results can be achieved in a shorter amount of time.

WHAT ARE THE ADVANTAGES OF MARINE BASED COLLAGEN?

Vida Glow Marine Collagen contains Types I and III collagen, which are the types over 90% of the collagen within the body is made of.

Fish derived collagen has been shown to absorb 1.5 times more efficiently in the body, meaning it has optimal bioavailability. As it’s absorbed more efficiently and

enters the bloodstream quickly, hydrolysed marine collagen is considered to be the best source of collagen for nutraceutical applications.

Additionally, 75% of the total weight of fish is traditionally discarded as waste in the form of skin, scales, bones fins, heads, guts and bladder during processing. Reutilising fish processing wastes for production of collagen-like biomaterials helps reduce waste and may increase the economic value of the fish and the fish processing industry.

WHAT HAPPENS IF I STOP TAKING MARINE COLLAGEN?

If you stop taking Vida Glow Marine Collagen regularly, the body’s production of collagen will slowly revert back to its natural rate.

WHERE IS VIDA GLOW’S MARINE COLLAGEN SOURCED?

Vida Glow Marine Collagen is sustainably made from the skin of fish that would otherwise be discarded in the fillet process. Currently, the natural biodiversity of the world’s oceans are threatened in part by overfishing as a result of the increasing demand for marine foods. For an environmentally conscious approach, we source our marine collagen from a variety of fish species such as cod, haddock and tilapia to avoid placing too much demand on one species.

Vida Glow is committed to responsible fishing practices and we work diligently to stay informed on evolving sustainability practices. To ensure well-managed, natural and renewable resources, our marine collagen originates from both wild- caught and farmed fish suppliers who are all approved according to European Regulation.

Unlike traditionally farmed fish, our suppliers are certified, or are in the process of certification, with leading internationally-recognised agencies including Global G.A.P, The Aquaculture Stewardship Council (ASC) and Best Aquaculture Practices (BAP). These agencies have established responsible aquaculture standards for sustainable development, minimising the key environmental and social impacts of the fish industry.

To deliver the highest quality marine collagen, every batch undergoes quality control checks that guarantee the freshness of raw materials. Additionally, our collagen is routinely tested to confirm that it is free from pollutants, microbes, bacteria and heavy metals like mercury.

WHAT ARE THE DIFFERENCES IN MARINE COLLAGEN FLAVOURS?

Our Unflavoured Original Marine Collagen contains 100% hydrolysed marine collagen peptides.

Our flavoured formulas contain at least 2.6g of collagen (88% collagen), natural fruit juice and stevia.

To ensure the same efficacy across the range, all flavoured collagen blends have been functionally formulated with natural fruits that are not only delicious but also rich sources of either Vitamin C or antioxidants.

Blueberry, Mango, Pineapple, Peach and Cranberry & Lime are fruits that are naturally rich in Vitamin C. The beauty-boosting vitamin is an essential component of collagen, regulates collagen production and helps increase its absorption.

Mocha is made with real coffee and chocolate, which are potent sources of antioxidants that help maintain firm, youthful skin by protecting collagen from damage that degrades its health and strength.

ARE THERE ANY SIDE EFFECTS OF TAKING MARINE COLLAGEN?

Whilst rare, there are four possible side effects of taking marine collagen:

  1. Gastrointestinal upset. This occurs when 10 grams or more is being consumed daily. The highest recommended dosage of Vida Glow's Marine Collagen is 9 grams.
  2. A lingering aftertaste or smell for approximately 30 minutes after consumption. If you have a sensitive palate and experience this, we would recommend stirring Vida Glow into a juice, shake or smoothie, and avoiding it in plain water.
  3. Hypersensitivity reactions can result as a side effect of taking marine collagen supplements. Hypersensitivity reactions happen as an abnormal response of the immune system against allergens, such as food, drugs and supplements. Collagen supplements that come from ocean fish or other marine sources may cause an allergic reaction, usually in the form of a skin rash. Please note that this is not serious, unless you have an allergy to fish*, and usually subsides once you stop consuming the supplement.
  4. Decreased appetite.

*Marine Collagen is not recommended for people who have allergies to fish.

CAN MARINE COLLAGEN BE TAKEN WHILST PREGNANT OR BREASTFEEDING?

Vida Glow's Marine Collagen is a natural marine collagen protein, with no serious side effects. However, it is not recommended during pregnancy as it may cause hypersensitivity reactions, usually in the form of a rash.

The good news is that you will be able to start taking Vida Glow Marine Collagen again once your baby is born, and whilst breastfeeding. The hormonal changes that occur during and post-pregnancy can be dramatic and result in unwanted changes in the quality of hair, skin and nails. Vida Glow’s hydrolysed marine

collagen peptides can help rejuvenate your skin after childbirth and improve the condition of hair and nails.

IS MARINE COLLAGEN VEGAN?

No, Marine Collagen is not vegan as it is made from the skin and scales of fish.

We understand that some cannot consume fish products for ethical or medical reasons. For those people, we recommend supplementing with Anti-G-Ox as the formula is suitable for vegetarians and vegans.

IS MARINE COLLAGEN HEAT STABLE?

Our marine collagen is heat-stable, meaning the collagen peptide nutrients won’t be damaged by heat and can safely be added to hot food or beverages like coffee or tea up to 150°C.

IS COLLAGEN A PROTEIN?

Collagen is a protein that’s mainly found in skin, hair, nails, joints and other connective tissues. The body uses collagen to create collagen fibres, which act as the structural framework for these tissues, giving them the strength and support needed.

Collagen supplements are made from actual collagen that is broken down for better bioavailability. At Vida Glow, our Marine Collagen is made from the skin and scales of sustainably sourced fish, which are naturally hydrolysed for better absorption.

ANTI-G-OX

HOW DOES ANTI-G-OX WORK?

The advanced formula effectively treats the root conditions of premature ageing at the cellular level.

Vida Glow Anti-G-Ox creates a defence system of antioxidants with potent ingredients like Vitamin C, Zinc, Kakadu Plum to fight off and prevent oxidative stress. Whilst glycation can’t be stopped, it can be slowed. Ingredients such as niacinamide, chromium and biotin protect collagen from destructive glycation reactions that damage collagen by lowering blood sugar levels to help stop the formation of advanced glycation end products, or AGEs

The active ingredients within Anti-G-Ox are designed to function synergistically, meaning the ingredients are more powerful than if they were taken separately.

Ingredient Overview:

Vitamin C – An anti-ageing powerhouse vitamin proven to fight free radicals for brighter, more youthful skin.

Biotin – A beauty-boosting vitamin that supports strong and healthy hair, skin and nails.

Chromium – A powerful trace mineral proven to protect the body against age-accelerating sugars.

Curcumin – A youth-preserving compound that contains active regenerative, soothing and brightening properties.

Vitamin E – A potent beauty-enhancing vitamin that strengthens the skin barrier and supports brighter, more elastic skin.

Magnesium – A beauty-boosting element that targets the underlying cause of inflammatory skin conditions and premature ageing.

Vitamin B6 – By fighting inflammation and balancing hormones, the vitamin helps delay the ageing process and supports clear, healthy skin.

Niacinamide – A potent regenerative nutrient that works to strengthen the skin both at the skin barrier and throughout the dermis by supporting healthy collagen.

Kakadu Plum – A native Australian superfood that contains unparalleled antioxidant, reparative and protective properties.

ZINC – The glow-boosting mineral is essential for healing wounds and maintains youthful-looking skin and hair.

ARE THERE ANY SIDE EFFECTS OF TAKING ANTI-G-OX?

The glycation inhibiting ingredients in Vida Glow Anti-G-Ox aid sugar metabolism, which can slightly lower blood sugar levels. As a result, it’s recommended that those with blood sugar disorders like diabetes and hypoglycemia consult with a doctor prior to taking Anti-G-Ox.

CAN ANTI-G-OX BE USED WHILST PREGNANT OR BREASTFEEDING?

Vida Glow Anti-G-Ox is safe to take during pregnancy and whilst breastfeeding. As with any supplement, however, we recommend consulting with a medical professional before taking Anti-G-Ox if you are pregnant.

IS ANTI-G-OX HEAT STABLE?

Vida Glow Anti-G-Ox is not heat stable. To preserve the vitamins and antioxidants contained in Anti-G-Ox, it’s advisable to use with water less than 35°C.

WHAT IS THE BENEFIT OF AN EFFERVESCENT POWDER?

Vida Glow Anti-G-Ox is an effervescent powder, meaning the formula dissolves instantly when in contact with moisture – whether that be in a glass of water or directly on the tongue. Clinical studies performed on effervescent technology shows that the ingredients can penetrate the bloodstream within as little as 15-20 minutes. Generally, effervescent powders are absorbed faster and more completely than standard tablets as they are already fully dissolved by the time they reach the stomach.

IS ANTI-G-OX RIGHT FOR ME?

Vida Glow Anti-G-Ox was created for those 30-45 years of age. However, the formula is also suitable for those in their 20s as a powerful preventative measure against premature ageing.

IS ANTI-G-OX VEGAN?

Vida Glow Anti-G-Ox does not contain any fish or animal products, so it’s safe for vegetarians and vegans.

ORDERS & SHIPPING

PRODUCT AVAILABILITY

We work hard to make sure our products are in stock and ready to deliver to you. However, product availability can fluctuate at times. If an item you’d like to purchase is out of stock, you will have the opportunity to enter your email address to be notified when this product is available again.

CAN I TRACK MY ORDER?

For the majority of countries we ship to, we use a premium postage carrier with full online tracking services available. If your chosen shipping method includes tracking, you will receive an automatic email with your tracking link as soon as it becomes available from the shipping carrier.

Please keep in mind that although Vida Glow ships all orders out within 24 business hours, shipping carriers often do not provide tracking links for 24-48 hours from dispatch.

I HAVEN'T GOT MY CONFIRMATION EMAIL AND/OR SHIPPING EMAIL?

Our order confirmation and shipping emails are sent out automatically.

They are emailed to the email address used at checkout. Often customers forget their PayPal is linked to an old email address – please be sure to check your PayPal email if you believe you have not received the email linked to your order.

Additionally, please remember to check your Junk or Spam folders as a small percentage of our emails can end up there. If this is the case, please make sure you move hello@vidaglow.com to the approved list within your email inbox.

DOES VIDA GLOW OFFER FREE SHIPPING?

For Australian customers, we offer free shipping for orders over $40. For orders under $40 shipping is $5. We also offer Express Post shipping for $10.

For New Zealand customers, we offer free shipping for orders over $100. Otherwise, there is a $10 flat rate shipping cost for orders less than $100.

Registered post includes a tracking number and is usually delivered within 3 – 10 days. Express post is usually delivered within 1 – 2 business days and also has a tracking number.

We do our best to get your orders to you as quickly as possible, but shipping delays can occur for reasons out of our control such as busy holiday periods and extreme weather conditions. Should your order be delayed, we appreciate your patience and encourage you to contact hello@vidaglow.com for any queries you may have.

INTERNATIONAL SHIPPING

For our international customers, we ship locally from our UK and US dispatch centres to ensure fast and more reliable shipping.

Please visit our international sites:

Vida Glow US
Vida Glow Canada
Vida Glow UK
Vida Glow EU

DELIVERY & CUSTOMS

All customers are responsible for any import customs, duty or taxes.
Given our warehouse locations, customers in the US, UK & Australia need not worry about customs as we ship using domestic mail to these locations.

RETURNS & REFUNDS

We can only accept returns for damaged goods that are not opened. Please note all return requests must contact hello@vidaglow.com within 2 weeks of receiving your order.

Due to regulations worldwide, we cannot accept any refunds for open packages – this includes customers who are not satisfied with their purchase. Unfortunately, we also cannot accept returns or refunds for ‘change of mind’ once a purchase has been made.

If you’re concerned that your product is damaged or faulty, please contact us so we can assist you with the matter and issue a refund where applicable.