Shipping

Christmas Shipping

To ensure your gifts arrive before December 24, make sure to place your online orders by the following dates:

Sunday 13th December - Standard Shipping

Wednesday 16th December - Express Shipping

Please note: Shipping times are a guideline and subject to change. Whilst every effort will be made to deliver your package in time we cannot guarantee delivery before December 24.

Australia & New Zealand

AU - Free Standard Shipping on orders over $40
(3-10 Business Days)

Free
NZ - Free Standard Shipping on orders over $100
(3-10 Business Days)

Free
AU - Express Shipping
(1-3 Business Days)

$10.00

  • For Australian customers, we offer free shipping for orders over $40. For orders under $40 shipping is $5. We also offer Express Post shipping for $10.
  • For New Zealand customers, we offer free shipping for orders over $100. Otherwise, there is a $10 flat rate shipping cost for orders less than $100.
  • Registered post includes a tracking number and is usually delivered within 3 – 10 days. Express post is usually delivered within 1 – 2 business days and also has a tracking number.

International

Hong Kong, Singapore, China, Indonesia, Japan, Macao, Malaysia
(10-16 Business Days)

$20.00

Local international sites are also available, where we ship locally from our UK and US dispatch centres to ensure fast and more reliable shipping:

All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the US, UK & Australia need not worry about customs as we ship using domestic mail to these locations.

We do our best to get your orders to you as quickly as possible, but shipping delays can occur for reasons out of our control such as busy holiday periods and extreme weather conditions. Should your order be delayed, we appreciate your patience and encourage you to contact hello@vidaglow.com for any queries you may have.

Returns

We can only accept returns for damaged goods that are not opened. Please note all return requests must contact hello@vidaglow.com within 2 weeks of receiving your order.

Due to regulations worldwide, we cannot accept any refunds for open packages – this includes customers who are not satisfied with their purchase. Unfortunately, we also cannot accept returns or refunds for ‘change of mind’ once a purchase has been made.

If you’re concerned that your product is damaged or faulty, please contact us so we can assist you with the matter and issue a refund where applicable.