Shipping & Returns Information

Shipping

Australia & New Zealand 

AU - Free Regular Shipping on orders over $40
(3-10 Business Days)

Free
NZ - Free Regular Shipping on orders over $100
(3-10 Business Days)

Free
AU - Express Shipping
(1-2 Business Days)

$10.00

 

  • For Australian customers, we offer free shipping for orders over $40. For orders under $40 shipping is $5. We also offer Express Post shipping for $10.
  • For New Zealand customers, we offer free shipping for orders over $100. Otherwise, there is a $10 flat rate shipping cost for orders less than $100.
  • Registered post includes a tracking number and is usually delivered within 3 – 10 days. Express post is usually delivered within 1 – 2 business days and also has a tracking number.

 

International

Hong Kong, Singapore, China, Indonesia, Japan, Macao, Malaysia
(10-16 Business Days)

$20.00

 

Local international sites are also available, where we ship locally from our UK and US dispatch centres to ensure fast and more reliable shipping:

All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the US, UK & Australia need not worry about customs as we ship using domestic mail to these locations.

We do our best to get your orders to you as quickly as possible, but shipping delays can occur for reasons out of our control such as busy holiday periods and extreme weather conditions. Should your order be delayed, we appreciate your patience and encourage you to contact hello@vidaglow.com for any queries you may have.

 

Returns

    Vida Glow will not accept returns or refunds for 'change of mind'. However, if a Product is found to have a defect or is faulty please contact us and we will be happy to replace the item or issue a refund.